Objectives

To provide opportunities for redressal of certain grievances of students already enrolled in any institution, as well as those seeking admission to such institutions, and a mechanism thereto.

Composition and Modus-Operandi

• A complaint from an aggrieved student relating to the institution shall be addressed to the Chairperson, Students’ Grievance Redressal Committee (SGRC).
• Every Institution shall constitute such number of Students’ Grievance Redressal Committees (SGRC), as may be required to consider grievances of the students, with the following composition, namely:

1. a) A Professor – Chairperson
   
2. b) Four Professors/Senior Faculty Members of the Institution as Members.
   
3. c) A representative from among students to be nominated on academic merit/excellence in sports/performance in co-curricular activities-Special Invitee.

• Atleast one member or the Chairperson shall be a woman and atleast one member or the Chairperson shall be from SC/ST/OBC category.
  
• The term of the chairperson and members shall be for a period of two years.
  
• The term of the special invitee shall be one year.
  
• The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be three.
  
• In considering the grievances before it, the SGRC shall follow principles of natural justice.
  
• The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.
  
• Any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision.

Functions of Ombudsperson

• The Ombudsperson shall hear appeals from an aggrieved student, only after the student has availed all other remedies provided under these regulations.
• While issues of malpractices in the conduct of examination or in the process of evaluation may be referred to the Ombudsperson, no appeal or application for revaluation or re-totalling of answer sheets from an examination, shall be entertained by the Ombudsperson unless specific irregularity materially affecting the outcome or specific instance of discrimination is indicated.
• The Ombudsperson may avail assistance of any person, as amicus curiae, for hearing complaints of alleged discrimination.
• The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving the appeal from the aggrieved student(s).

Committee members with tenure

Ombudsperson

• Name of Professor, Retired Professor and HoD (Dept. of ............)
• Tenure: 01.07.2023-30.06.2026
• Contact number: +91-xxxxxxxxxx
• Email-ID: xxxxxxx@ancpatna.ac.in